FAQ – we answer your questions

No, pets are not allowed because of the size and fittings of the accommodation.

The kitchens are fully equipped kitchenettes with a microwave (including oven function), crockery, cutlery, pots and pans.

(Special kitchen appliances or utensils are not provided.)

Yes, a bed linen service is included and is carried out by our cleaning staff every two weeks.

No, towels are not provided.

All our accommodation has washing machines and dryers; some of them are coin operated.

The all-inclusive rent covers all service and running costs (heating, water, electricity, internet), the weekly cleaning service and the bed linen service every two weeks.

Some properties have their own parking spaces on the premises. All houses also have parking available in the immediate vicinity.

You can tell whether an accommodation has its own parking from the parking symbol in the property list.

Emergencies are all problems that cannot wait until the next working day – for example water damage, or broken or lost keys.

In such cases you can reach us on 0172-4138331.

Visitors are of course allowed. Overnight stays, however, are only permitted if registered in advance and are charged separately.

The internet provides a basic service. At times of heavy use, streaming services or other online services may only be usable to a limited extent.

Registration (landlord confirmation, “Wohnungsgeberbestätigung”) is generally possible, but subject to one condition: your planned stay must be at least 6 months. For short-term project work below this duration, registration as a main residence in our properties is generally not provided for. Please talk to us about this before signing the contract.

No, a deposit is mandatory with us. It cannot be avoided by paying in advance or through similar arrangements.

The deposit serves as security against wilful damage or outstanding rent payments.

The deposit is paid out automatically within 14 days of departure.

The applicable final cleaning fee, which depends on the type of accommodation, is deducted from the deposit.

After departure the accommodation is thoroughly cleaned and disinfected by our cleaning staff.

The final cleaning fee is charged once at the end of the rental period and is deducted from the deposit.

No. Even if you clean yourself, the room has to be cleaned and disinfected by our cleaning staff in order to guarantee a consistent standard of cleanliness.

For furnished rooms and apartments the fee is €59.50 (gross), for crew flats and houses €238.00 (gross).

In the case of heavy soiling we reserve the right to adjust the fee individually.

1. Enquiry by email, phone or WhatsApp
2. We draw up an individual, non-binding offer
3. You accept the offer and send us your invoice address
4. We send the rent and deposit invoice together with the rental agreement
5. You pay the deposit
6. Once payment is received or proof of payment is provided, we send the arrival instructions
7. You can then arrive independently and flexibly

Check-in is possible from 3 pm, but can take place at any time after that, as the key is waiting for you in the key safe.

Please report any damage or problems to us by email within 48 hours – ideally with photos for documentation.

Cleaning takes place once a week on weekdays between 7 am and 3 pm.

The bed linen is changed every two weeks.

In case of illness or holidays we reserve the right to make changes.

You can use the red “Do not disturb” sign on the door to let us know that you do not want your room cleaned that day.

No, we insist on regular cleaning so that we can maintain the standard of the rooms.

All accessible surfaces are cleaned, as well as the bathroom and kitchen.

Washing up is not part of the cleaning service.

Please switch off the heating, tilt the window open, clear surfaces and the floor, and wash up your dishes. This allows the cleaner to work efficiently.

The accommodation must be vacated by 8 am on the day of departure.

Please strip the bed linen, take all personal belongings with you, empty the fridge, dispose of the rubbish and switch off all heaters.

Next to the key safe from which you took the key on arrival there is a return box. It is clearly marked (usually at the main entrance of the building).

No, there is no personal handover inspection. You are welcome to document the room with photos when you leave.

Provided there is no wilful damage or theft and the key has been returned to us, you have nothing further to worry about.